Refund policy

Return and Refund Policy

We hope you're happy with your order from The Pork Scratchings Shop. If there is a problem with your order, please contact us and we'll do our best to resolve it.

Change of Mind Returns

If you change your mind, please contact us within 14 days of receiving your order.

Due to the nature of the food products we sell, products being returned must be unopened, unused, in their original packaging and in a resalable condition. We cannot accept change-of-mind returns for products that have been opened or where seals have been broken.

Please contact us at lovepubsnacks@hotmail.com before returning anything so that we can provide return instructions.

Unless the product is faulty, damaged, incorrect or otherwise not as described, the cost of returning an unwanted item is the responsibility of the customer.

Damaged, Incorrect or Missing Items

If your order arrives damaged, you receive an incorrect product, or something is missing from your order, please contact us as soon as possible at lovepubsnacks@hotmail.com.

Please include your order number and, where appropriate, photographs of the parcel and affected products. This helps us investigate the issue and resolve it as quickly as possible.

Where appropriate, we will arrange a replacement, refund or another suitable resolution.

Faulty or Unsatisfactory Products

If you believe a product is faulty, not as described or otherwise unsatisfactory, please contact us with your order number and details of the problem.

Please do not dispose of the product or its packaging until we have responded, as we may need photographs, batch information or other details to investigate the issue with the manufacturer.

Refunds

Where a refund is due, it will normally be made to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.